Identify Your Company's Brand

Read this article on branding first…

What words listed below best describe your company or your products/ services?

·         Customer service

·         Established

·         Community service

·         Great deals

·         A name you can trust

·         Industry Expert

·         Reliability

·         Free Shipping

·         Unique products

·         Innovative

·         Experienced

·         Products that last

The list above is nowhere complete. Use it as a starting point. Really think about what you want your company to be known for. Identifying what sets your company a part from others is an important step in identifying your brand.

Many companies make these claims “the best customer service in the industry,” “over 50-years of experience,” etc. For your branding to be effective, you’ve got so do what you say. Some of the claims listed above are easy to back up. You offer free shipping, or you don’t. Others are more difficult to back up, but have a lasting positive effect if you do. Let’s take a look at Ben & Jerry’s as an example.  As you visit their website (http://www.benjerry.com/) you will notice one of their page names is “Activism.” Click on the link to the page and you find out how they’re involved with everything from supporting family farmers to reducing CO2 emissions.  Read Ben &; Jerry’s mission statement and notice how it is part of their branding effort.

After you know what makes your company unique, it’s helpful to see how your completion is branding themselves. First of all, you need to identify your competition. After you have identified them, take a look at their site and see how they are branding themselves. Finding out what you do better than your competition can help you establish your brand.

I looked at some websites to see if I could identify a company’s brand. I Googled “lawn care company” and looked at the page descriptions for the first 2 pages of web results for examples.

World's largest landscaping and lawn care company. Describes residential services, presents special offers, and features extensive lawn care and landscaping ...

We are St. Louis' premier lawn maintenance company. Beautiful Lawns in the St. Louis, MO area. Missouri, Lawn Mowing company, Total lawn maintenance service ...

Industry-leading lawn care & gardening advice. Indoor & outdoor lawn and garden products and services. Great tips on gardening, yard care, landscaping, ...

The Tree Expert Company is one of the oldest and most prestigious tree, shrub, and lawn care companies in North America, we provide a number of ...

Compare these with HIT Web Design’s page description.

HitWebDesign.com
HIT Web Design creates innovative custom web design starting at $199. Providing small to medium businesses with affordable website design and management ...

What are these companies saying about themselves? They are saying “we’re affordable,” “we’re experienced,” “we’re specialists,” “we’re innovative,” “we’re a leader in our industry.”

After you know what you want to say about your company, it’s time to think about how you want to say it.

Avoiding Common Mistakes in Marketing Your Website

Today’s topic is something that I’ve been thinking about for a while. Looking around the web at different professional sites and keeping track of trends is sometimes a full time job in itself. I’ve seen a lot of sites out there and many different approaches to marketing them. One thing I see over and over that makes me want to leave a site immediately is obvious misspellings. Nothing turns me off faster and makes me trust someone less. Why would I trust someone to perform a service for me or sell me a product if they can’t even take the time to spell check their website content?

Grammar and punctuation mistakes can be forgiven. Much of the time I don’t even notice them until or unless I’ve read the material several times. However, misspelled words stick out like a sore thumb. They are distracting and unprofessional. Whenever I see them I think to myself how sad it is that the person doesn’t care enough about their reputation or their customers returning to take the time out to use spell check.

Use a spell check in your word process program, hire a professional writer or just take your time and check each word, but whatever you do, avoid misspelled words on your site. There is absolutely no faster way to turn your customers away from you than to have blatant misspellings. At least let someone else look at the text you’ve written and proof read it for you. There’s absolutely no way you can build credibility and a reputation for reliability unless you show you’re willing to go to the work of making sure the text on your site is correct. After all, if you go to a site and the first thing you see is “Welcom too are websid” believe me it says worlds about the care you’ve taken and what a customer can expect from you. Leaving a detail like that unfixed can make someone believe you are trying to run a scam or rip them off. HIT Web Design employs a staff of full time writers who do nothing but spell check our customer’s content and our own website content as well. This is the least I can recommend to someone wishing to look and sound professional to their customers and site viewers.

For more information, please visit http://www.hitwebdesign.com or call 1-866-211-0743.

Marketing Your Website - Tips and Tricks

There are definitely a myriad of ways to market your website and your web based business. Some of those you might overlook because you may not think of a website as part of a traditional media campaign. Some of the least expensive and yet surprisingly effective ways of marketing your sites are some of the oldest in the book. Some things you can do that are commonly overlooked –

Make sure your website address is on all brochures, business cards, letterhead, email signatures etc. Basically anywhere you print your business address and phone number needs to have your web address as well.

If you have a yellow page ad, newspaper ad, TV and/or radio ads…all these should include your web address. Television and radio ads can be very effective especially in a local market. Newspaper definitely shouldn’t be ignored, and a yellow page ad can often be invaluable.

If you don’t have one already, develop some kind of free gift that you can give to your customers that has your web address on it. Pens, key-chains, refrigerator magnets, plastic squeeze bottles, hats, bags – a nice item that can be fairly inexpensive if you order them in bulk and has great keeper value are small thumb drives. Give these out at every opportunity and have your branding and web address all over it.

Develop magnetic signs and/or vinyl lettering for your vehicle with your web address and your branding on it. Not only does it get your branding and your web address out there, it gives you an opportunity to speak to people about it if you do it uniquely enough to grab people’s attention. It also might give you the ability to deduct business expenses involving your automobile. Check with your tax professional for details.

Ads on local movie theatres ‘between show’ slides can have a surprising return if the ad is effectively done. Other ways to get your site out there are billboards, mobile billboards, flyers, grass roots word of mouth campaigns, ads in trade magazines or specialty magazines can be effective too. The bottom line to advertising and marketing is doing whatever gives you the best return on investment. Keep track of where your customers come from in order to decide in the future where your precious advertising dollars and energy need to go in order to get the best return on your investment. It takes a lot of hard work and energy to make a business work and a website is no different.

For more information, please visit http://www.hitwebdesign.com or call 1-866-211-0743.

Email Marketing - What Software Should I Use?

E-mail marketing is a great way of reminding your customers who you are, getting your brand in front of them, providing them with useful information and helpful tips as well as great deals you might be offering. How do you implement it though? That’s where a great software program can be invaluable. HIT Web Design has an easy to use and easy to understand piece of software we can install on your site called the Stay-N-Touch. After researching different options out there on the web I would have to say this is definitely the standard that all software should be judged by.

The Stay-N-Touch software tested successfully with 300,000+ mailing lists. All known e-mail lists file formats are supported so compatibility isn’t an issue. The Stay-N-Touch Marketing program includes advanced reports on mailing campaigns, click-throughs, new subscribers and more stats. It also gives you the ability to create custom forms for any mailing group, use custom fields, and custom design- the advanced online editor allows you to build cutting-edge newsletters and emails using both HTML and Text.

I will list the qualities of Stay-N-Touch and say that any software you decide to go with to help you with your e-mail marketing program needs to have these functions to be of true use to you.

• Create and manage highly targeted mailing campaigns
  Mailing list builder, newsletter editor, subscription forms, auto responders, tracking, reports and more. All in one place.
  
  
• Customization and Personalization
  Send personalized and customized emails to all recipients, groups or to custom mix of mailing groups.
  
  
• Custom fields
  Create multiple custom fields and use them in the newsletter body, mailing lists and subscription forms.
  
  
• Advanced tracking and reports
  Track mailing campaigns, click-throughs, and get detailed mailing reports.
  
  
• Automatic bounced emails
  The system will automatically move bounced email addresses to a special folder. You can make these emails active again or delete at any time.
  
  
• Multi-language support
  Supports over 50 main world languages. These include European, Asian, Arabic, Chinese, Japanese and other languages.
  
  
• Advanced auto responder
  Create a series of unlimited follow-up auto responder tasks. Choose basic, multiple or mailing campaign auto responders. Choose a start point: any date/time or deliver emails once a user joins your mailing list.
  
  
• Full support of huge mailing lists
  This software tested successfully with 300,000+ mailing lists.
  
  
• Easy-to-use interface makes administration a snap

For more information as well as a complete demonstration, please visit http://hitenhancements.com/stayntouch.shtml or call your customer service representative at 1-866-211-0743.

E-mail Marketing - How To Do It Right

As I mentioned in Friday’s web log, E-mail marketing is an extremely efficient means of keeping yourself in touch with your customers. You can use it to give your customers helpful hints and tips, answer frequently asked questions, as well as provide you with opportunities to get your products out there in front of your customer base, introduce new products and generally keep your brand in front of them in a helpful, non-intrusive and generally inexpensive way. But how do you get that list of customer e-mails to begin with? If you’ve sold to them, as part of the process you can ask them for their e-mail address, but it is critical that you ask the customer if it is OK for you to send them e-mail messages from time to time, otherwise you run the risk of alienating them. But how do you get e-mail addresses from people who haven’t purchased from you but may be interested in what you have to offer? There is a simple way that is easy to implement on your site and relatively inexpensive; it is called confirmed subscription opt-in, or, the “double opt-in”.

Confirmed subscription opt-in or double opt-in is a method for those seeking information from you to confirm with you that it is actually them asking to be included on your mailing list. The customer or potential customer fills out a short form on your website asking to be included in your mailing list. Once they submit the form, the form sends them an email that they have to respond to in order to complete the subscription. They are confirming, twice, that they actually want to receive the e-mails from you that you send out, be it informational, marketing or otherwise. This prevents anyone from posing as someone else and entering their email address as one that wishes to receive the information you send to your email list, be it marketing information, FAQ’s, a newsletter or sales opportunities. The potential abuser may put in a second parties email but doesn’t control that person’s email address therefore eliminating this particular scam. Not only does it confirm that they want to receive information, it is also a way of confirming that someone is likely to spend money with you and is genuinely interested in your products or services.

For more information, please visit http://www.hitwebdesign.com or call 1-866-211-0743.